DurbanJuly.co.za is committed to safely storing and protecting your personal information and privacy.
DurbanJuly.co.za is maintained and run by Reed Park Trading, trading as Southern Routes Travel and Tours. Southern Routes maintains and runs several online travel portals.
We will keep this page as up to date as possible. This policy is effective from 01 October 2018.
WHAT INFORMATION DO WE COLLECT & WHY
When you make an enquiry with DurbanJuly via our website, on the telephone, or in person, we collect information from you including full name, email address, telephone number and details about the accommodation or hospitality options you would like to book. We need this information to process a quotation and/or booking for you. We will not subscribe you to our email newsletters unless you specifically opt-in. During the enquiry process your name may be shared with suppliers in order to hold rooms.
When you request a brochure via our website we ask for personal information such as your name, e-mail address and country of residence. By doing this, you allow us to provide you with the most relevant brochure. You will only be subscribed to our email newsletters if you specifically opt-in. We will not share this data with any third parties.
When you sign up to receive our email newsletter via our website we ask for personal information such as your name, e-mail address and country of residence. By doing this, you allow us to provide you with the most relevant email newsletter. You can unsubscribe from our email newsletters at any time using the unsubscribe link or by contacting DurbanJuly directly. We will not share this data with any third parties.
When you book with DurbanJuly you will need to complete an online booking form. These forms collect information on you, and any others travelling on your booking, including, but not limited to:
- Full name
- Date of birth
- Email address
- Postal address
- Telephone number
- Passport number
- Insurance policy
- Physical information
- Emergency contact details
- Any medical information and/or dietary requirements (which may disclose your religious beliefs)
We do not store financially sensitive information such as credit card numbers, bank details or security numbers. We may need to disclose some of your information ( this does not apply to credit card/ banking or any financial information) to our partners including hotels, lodges and ground handlers. We only pass on information that is required in order to fulfil the booking and make sure your hotel and hospitality booking runs smoothly.
COOKIES & GOOGLE ANALYTICS/ MS BING ANALYTICS
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. In order to offer a quality service for customers and a better user experience on our website, DurbanJuly collects certain information about visitors to its website using cookies. We only use this information for statistical analysis purposes.
We also use Google Analytics to measure and collect website session information, length of visits to certain pages, repeat visits and page interaction information. Google Analytics collects only the IP address assigned to you on the date you visit our website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies on your browser.
We collect telephone information including phone numbers and call duration that we use for training and quality control.
KEEPING YOUR DATA SAFE
Data security is of the utmost importance to us and we are committed to ensuring the information we collect from you is secure. All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal and local server information from the Internet.
WHO HAS ACCESS TO YOUR DATA
All information is kept securely and can only be accessed by the employees of Southern Routes
DurbanJuly.co.za will not keep data for longer than is necessary. Our data is regularly reviewed and removed when it is no longer relevant for the purpose it was collected, as explained in this Privacy Notice. We will ensure that it is disposed of in a secure manner. For bookings, we will hold your data for 7 years after collection in order to comply with SARS rules. Where no booking is made, data will be removed no more than 2 years after collection.
HOW TO CONTACT US
If you want to change the consents you have given, you can do this at any time by contacting us directly at either of the following:
By Email to: bookings AT durbanjuly.co.za
By post to: Southern Routes Travel and Tours, P.O Box 1273, Hyper By The Sea, 4053, KZN, South Africa
By Phone on: +27 (0)31 572 4042
We will endeavour to update your record as soon as we possibly can. Of course, if you tell us that you do not wish to receive marketing, you may still receive transactional and service-based communications confirming and servicing any bookings you make with us.